Shipping & Delivery Policy

Last updated: January 1 2022

At TopCaddy AU Tech, we aim to provide reliable and transparent shipping services for all customers in Australia and New Zealand.

📍 Shipping Locations

• We currently ship to Australia.
• For other regions, please contact us before placing an order.

⏱ Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Delivery Timeframes (Estimated)

• Australia: 3–7 business days

Delivery times may vary depending on location, courier delays, weather conditions, or public holidays.

💰 Shipping Costs

• Shipping costs are calculated at checkout based on your delivery address and order size.
• Any applicable shipping fees will be clearly displayed before payment.

📦 Tracking Information

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if available).
• Please allow up to 24 hours for tracking information to update.

⚠️ Delivery Issues

• If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
• We may request photos or additional information to assist with the investigation.

❓ Questions

If you have any questions regarding shipping, please contact us at:
📧 info@topcaddy.com.au
📞 040 6242 762